Shipping policy

Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with HEPZICO. We are committed to delivering your orders safely and on time.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation and tracking details, where available.

2. Shipping Time

Estimated delivery times are:

Standard Shipping: 10–18 business days
Express Shipping: 5–7 business days, where available

Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email, SMS, or through your order page.

Please allow up to 24–48 hours for tracking information to become available after shipment.

5. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at hepzico@gmail.com

We will work with the shipping carrier to locate your package and provide you with an update.

Please note that delivery delays caused by the courier, weather, natural disasters, strikes, customs, or other circumstances outside our control may occur.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If you provide an incorrect address and the order has already been shipped, we may not be able to change the delivery address. Any additional shipping costs may be the customer's responsibility.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs or videos of the package and the damaged product.

We will review the issue and determine the appropriate solution.